The convenience of auto-translation is now available for every ticket, regardless of entry point (including phone, text message, email, or online form). Simply select the language in ticket details to instantly translate the message. Click on any ticket in your inbox In the Ticket Details of your customer’s ticket, locate the Ticket Assignment section...
Onflo (formerly Let’s Talk) allows you to support multiple phone lines, each with their set of greetings, voicemail messages, and auto-text replies. System Administrators can customize these settings in Settings > Phone and Text > Topic Phone Number Settings. Adding Phone Lines Click on Request Phone Number at the top of the Topic Phone Number...
When it comes to customer service management -- we’ve got you covered. The 16.0 release offers improved customer access and flexible tools to help you manage your district’s concerns with ease. Translation Support for All Tickets Auto-translation is now available for every ticket (including phone, text message, email, or online form). Simply select the language...
Every customer interaction is an opportunity to make your Onflo (formerly Let’s Talk) Assistant smarter. In the Optimization Table, System Administrators can see these details in full and improve chatbot performance through a few simple steps! Optimization Table - Filter Options To access the Optimization table, locate the Onflo Assistant Settings page in the settings...
Take your customer service to the next level by enabling the Live Agent option. If your Chatbot is unable to answer a customer's question, the customer can choose to chat in real-time with an available member of your team. Start building your live agent team now! Adding Live Agents System Administrators can assign users as...
Organize your inbox for the way you like to work! You can now customize your inbox to view the fields most relevant to you and group tickets to help you prioritize your inbox. How to Customize your Inbox Table Settings Click on the “Fields” drop-down menu located at the top right of the Inbox to...
Make Onflo (formerly Let’s Talk) work for you like never before. System Administrators can create automatic workflows that will help build efficiency, improve performance outcomes, and enhance data. A workflow is a set of actions that are executed when specified conditions are met. Use workflows to automate processes like escalating past due tickets to a...
Similar to labels in email platforms, Onflo (formerly Let’s Talk) gives users the ability to add Tags to their Tickets. Tagging Tickets will help you to categorize messages and identify trends across Topics, Customer groups, and time periods. How do I add Tags to Tickets? From your inbox, click the Ticket that you wish to...
Our gift to you - Onflo (formerly Let's Talk!) 15.0! After a challenging 2020, we wanted to build a few tools to make your work in 2021 easier. Improve efficiency through a better inbox and automatic workflows to help streamline repetitive tasks. Features in this month’s release Workflow Everyone has work that must get done,...
