Customers can now opt out of SMS messaging from a district! In addition to receiving the auto-reply messaging, if set, they will also receive an opt-out instructional messaging letting them know they can opt out of SMS messaging from the district. Customers can reply using any of the following keywords to opt out: cancel, end,...
The generative AI-powered Chatbot is powered by the content uploaded to your district's Resource Center. To help you ensure your district has a comprehensive chatbot to provide your customers with accurate answers, we've introduced the Chatbot Completeness Report. This report helps you understand the content gaps you may have in your chatbot's ability to respond...
We’re excited to introduce "AI Themes for Tickets" in Onflo (formerly Let's Talk!). This feature automatically classifies each ticket into preset themes, helping you quickly understand the content of each ticket. Unlike tags, AI Themes for Tickets are standardized across all Onflo accounts. You can find the Ticket Theme panel on the right side of...
Onflo (formerly Let's Talk!) Generative AI ticket replies allow you to automatically craft responses to save time and effort. If the content already exists within your district's Resource Center — let the AI do the heavy lifting for you! Because Onflo AI features are powered only by the content you upload to the Resource Center,...
Introducing Basic Telephony and Call Center Onflo (formerly Let's Talk!) makes integrating inbound and outbound communications into one platform easy — improving customer service with increased first-call resolution while saving staff time. With our Basic Telephony and Call Center features, you will have full visibility of your staff's engagements with your community instead of relying...
We're excited to introduce a new Call Center add-on for Onflo (formerly Let's Talk!) which allows you to integrate your district's call center into Onflo — your comprehensive customer service solution. Call Center allows your team to take incoming calls, make outgoing calls, and manage call and phone agent queues. Call Center includes Basic Telephony...
Onflo (formerly Let's Talk!) Call Center feature allows districts to use the platform as their comprehensive customer service solution and call center — allowing you to take incoming calls, make outgoing calls, and manage the call and phone agent queues. The Call Center can be managed virtually, improve customer experience, increase first-call resolution, and serve...
Sometimes communicating through text is more efficient, especially on busy days. Allowing your district community to text their questions, concerns, or comments to a number provided by Onflo (formerly Let's Talk!) will turn the message into a ticket. When your team responds, that message is delivered to the community member’s phone as a text message....
In this article we will cover guidelines for building a successful Knowledge Base! For an overview of what Let’s Talk! Knowledge Base can do, click here. Structuring Your Knowledge Base Organization is key when it comes to making your knowledge base useful. Let’s Talk! Knowledge Base uses Sections to categorize articles belonging to the same...
