Create more opportunities for self-service throughout your website by embedding specific articles, sections of articles, or your entire knowledge base! Note: Embed codes are dynamic: all changes you make to Knowledge Base within your Onflo (formerly Let’s Talk) account will automatically be reflected on your website page(s). Embed Individual Resources Go to Settings, then click...
The new Onflo (formerly Let's Talk!) Knowledge Base feature makes it easy for districts to create and share articles to keep everyone in the know. Goodbye repeat questions - Hello Knowledge Base - and time back in your day! What is Onflo Knowledge Base? Onflo Knowledge Base is a self-serve online library of articles for...
System Administrators, Category Administrators, and Topic Owners can assign Article Managers to ensure that Knowledge Base content is kept up-to-date. Note: Each article can have an unlimited number of Article Managers. Go to Settings, then select Resource Center under the Communications section in the left panel. Click on the article you would like to assign...
You can now link Chatbot FAQs to related article(s) in your Knowledge base to guide customers to the right resources. System Administrators, Category Administrators, Topic Owners, and Article Managers have the ability to connect Knowledge Base articles to Chatbot FAQs Here’s how: Go to Settings, then select Knowledge Base under the Communications section in the...
Onflo's (formerly Let’s Talk) Knowledge Base makes it easy for customers to find information, without having to ask your team for help. Only System Administrators, Category Administrators, and Topic Owners can access the Resource Center feature by default, but other users can be given article access (more on that later!) Creating New Articles Go to...
Ready to enhance the customer experience in your organization? We’ve compiled a few example workflows that System Administrators can build to automate simple tasks, like following up on low Cx scores. These workflows will help you continually strive toward exceptional service - all while saving you time. In this article you will find the following...
For times when the entire district will be off, System Administrators can set up an Account-wide Out of Office and Auto Reply, making it easy to communicate to your customers that your entire team is away and to let them know when you’ll be back. Here’s How: Go to Settings > Out of Office Make...
Sometimes a simple typo in an email address is all it takes for a message to bounce. To ensure these instances don’t go overlooked, 2 things will happen when your reply to a customer is not delivered: It will be noted in the Onflo (formerly Let’s Talk) Platform within the ticket timeline. An email notification...
Get notified about the latest changes in your Onflo (formerly Let’s Talk) account, right from your browser. Now available for Google Chrome, Firefox, and Safari. Go to Settings > Notifications > Enable Browser Notifications to start customizing Make sure that “Enable Browser Settings” is toggled ON Browser-based notifications align with your Web notification settings. To...
