Connecting Knowledge Base To Your Chatbot

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

You can now link Chatbot FAQs to related article(s) in your Knowledge base to guide customers to the right resources.

System Administrators, Category Administrators, Topic Owners, and Article Managers have the ability to connect Knowledge Base articles to  Chatbot FAQs

Here’s how:

  1. Go to Settings, then select Knowledge Base under the Communications section in the left panel.
  2. Click on the article that you would like to link to Chatbot.
  3. Click on the LT Assistant FAQ button at the bottom of the page. This will expand a full list of FAQs active in your account.
  4. Select the FAQ(s) that are relevant to the article.
  5. Save your changes at the top right of the page.

When a user gets a response corresponding to the selected FAQ(s), LTA will also provide a link to the related article in your Knowledge Base.

Related Post

Topic Comparison Reports

You can audit your topics with the Topics Comparison Report to determine which topics are being used most frequently, and which topics are receiving few to no tickets.  From Analytics, click Comparison, then Topics.  The graph on the report shows

Read More ➜

Setting Up a Custom SAML for SSO

Overview Enable Single Sign-On with any SAML 2.0-compliant identity provider. This integration allows your staff and students to securely authenticate to Onflo using existing organizational credentials, reducing password fatigue and improving security posture. Features SAML 2.0 compliant authentication Attribute mapping

Read More ➜