Email Replies: Reply to Let’s Talk dialogues directly from your email inbox — while tracking your dialogue history in Let’s Talk. To get started, look for the ##Reply to email to respond to the customer## at the top of your Let’s Talk email notifications.

Form Builder: Build and launch a new Let’s Talk form for any department or topic with speed and efficiency — like bullying, safety, transportation, human resources and more.

Topics Manager and Success Messages: These features make account setup and maintenance a breeze. Enjoy this intuitive and user-friendly way to manage topics and personalize customer service.

Round Robin Dialogue Assignment: Set up a workflow to automatically distribute the workload across your topic teams.

We know you’re busy this time of year. If you have any questions or would like a short, personalized walkthrough of Form Builder, contact our Client Services Team.