Table of Contents Mandatory Connectivity Test (Step 1) Firewall & Network Requirements (Mandatory) Required Ports & Protocols Required Domains (FQDNs) Next-Generation Firewall (App-ID) Configuration Common Misconfigurations to Check If Tests Still Fail Quick Validation Checklist (For IT Teams) Summary Twilio Connectivity – Troubleshooting Guide Audience: IT, Network, and Firewall Teams Purpose: Validate network readiness for...
Spotlight on Kyrene School District (AZ) Kyrene School District (Tempe, AZ) is transforming how families get answers with the AI-powered Onflo chatbot. Implemented to deliver 24/7 support to the Kyrene community, the chatbot quickly became a trusted resource. In its first six months, it handled 671 sessions and answered 1,287 questions. The impact is clear....
Overview Onflo allows you to create and assign tasks in tickets. This helps teams collaborate across departments by keeping all related actions and approvals within a single ticket. Each task can include a name, description, and owner, allowing you to clearly define responsibilities and ensure nothing is missed. Task Types There are two types of...
Aligning your Onflo (formerly Let's Talk!) topics with Departments that mirror your district's structure is important for user and topic management. To manage these settings, System Administrators can navigate to the Departments page within Settings. From these settings you can define departments, as well as Global and Departments owners. What is the Global Owner? The...
Introducing Onflo - explore the latest enhancements Telephony, Resource Center, and Settings The October 2025 release introduces Onflo, our new name to better reflect how districts are using our workflow engine to power consistent, efficient service experiences. While you’ll see Onflo, formerly Let’s Talk in the platform, your school community will continue to see the...
From Let’s Talk to Onflo The same customer service platform you trust, now built for every part of your district. Over a decade ago, we launched the Let’s Talk platform to capture a simple truth: most challenges in public schools begin when someone doesn’t feel heard. Communication was the starting point—and Let’s Talk became the...
Let's Talk is getting a new name: Onflo. Read about the reason and the name's meaning in this post. As we transition our platform name, our focus remains firmly on supporting families, staff, and students in all school districts currently using Let's Talk. Current Let’s Talk clients will experience no disruption. You’ll notice a refined...
Overview Onflo (formerly Let’s Talk) may be used to report issues of a more serious nature that need to be escalated to officials or handled by staff within or outside of your organization. When these situations arise, Onflo can provide confidential information regarding ticket submissions, which are accessible by System Administrator users, ensuring proper notification...
If you’re having trouble using your microphone with our application, follow these steps to ensure Chrome is set to allow microphone access: Step 1: Open Chrome Settings Click the three dots menu in the top-right corner of Chrome. Select Settings. Step 2: Check Site Permissions In the left menu, click Privacy and security. Click Site...
