Onflo (formerly Let's Talk!) Call Center Queue Management Dashboard allows System Administrators to manage call reporting and queue updates in real-time with ease! This article will review the information provided on the dashboard, as well as provide insight on some of the dashboard’s most useful tools, including call monitoring and sharing, call queue order updates,...
Onflo (formerly Let's Talk!) can make contacting a client easier through its user-friendly interface. This article will demonstrate how to make outbound calls and identify Let’s Talk offers including how to make outbound calls from tickets, generate a ticket for a phone call, and additional features for System Administrators regarding Outbound calls Making an Outbound...
Onflo (formerly Let's Talk!) can make contacting a client easier through its user-friendly interface. This article will demonstrate how to manage inbound calls and identify features of the Let's Talk phone system including muting a client, putting a client on hold, transferring calls and additional features to provide a superior customer experience. Status Status -...
Onflo (formerly Let's Talk!) Call Center feature provides many exciting upgrades to our Basic Telephony service. This article will review Call Center’s features including the following: IVR Routing Business Hours Holiday Calendars Advanced Queue Settings Repeating Queue Greeting In-Queue Voicemails In Queue Callback In Queue Wait Time Announcement In Queue Callback Request Callback Confirmation Message...
Onflo (formerly Let's Talk!) telephony features empower your district to use our platform for calling and texting, helping you efficiently manage incoming and outgoing calls, agent queues, and more. This article will explain the differences between Onflo two telephony services, Basic Telephony and Call Center, and will also provide information on Basic Telephony setup and...
This article is designed for Onflo (formerly Let's Talk!) System Administrators and Call Center Managers to demonstrate the features of Onflo Call Center Dashboard to assist you in tracking performance, identify trends, and make data-driven decisions that enhance service quality, optimize workflows, and improve overall call center operations. Call Center Dashboard Features This dashboard gives...
Take your Onflo (formerly Let's Talk!) user experience to a new level with single sign-on (SSO). Setting up SSO for Let’s Talk allows users to access the platform using only one set of credentials. Better user experience Grant quick and easy access to Onflo and other district applications to improve the user experience for your...
Offer the convenience of Onflo (formerly Let's Talk!) Chatbot to more of your community by enabling Spanish in Settings > Chatbot. Once enabled by a System Administrator, customers will have the option to interact with multiple language options available in Onflo Chatbot via the embedded Onflo Tab. How it works For Customers When opening the...
Welcome to the Onflo (formerly Let's Talk!) Resource Center, where efficiency meets organization! In this article, we'll explore what the Resource Center is and how you can effectively utilize it to manage various types of resources to enhance the interactions with your customers. What is the Resource Center? With the release of the generative AI-powered...
