There's been a lot of buzz about Customer Experience (CX) in districts lately after K12 Insight launched the first benchmarking study on the State of CX in Schools this summer. You know that Onflo (formerly Let's Talk!) collects and calculates the scores based on customer feedback after a ticket is resolved, so following the study we...
When users no longer require access to Onflo (formerly Let's Talk) (e.g. they no longer work in your organization), they should be made inactive. While all of their previous interactions are archived in the system, they will no longer be able to access Onflo on desktop or mobile. Deactivating User Navigate to Settings > User...
Has your district integrated Onflo (formerly Let’s Talk) with their Single Sign-On system? If so, then make sure to keep these tips in mind when you download the Onflo - Admin app to respond to tickets on the go! First, ensure that you’ve downloaded the Onflo - Admin app for users, rather than the Onflo...
Allow your district community to be able to text their questions, concerns, or comments to a number provided by Onflo (formerly Let’s Talk) The system then instantly turns that message into a ticket. On the backend, your team can manage and track the message just as they would with any other Onflo submission. When your...
All email communications (replies to customers, forwarded tickets, email campaigns etc) sent out via Onflo (formerly Let’s Talk) are all sent out through the k12-lets-talk.com email domain. If your district wants to use your own district domain to send out communications instead, you can do this by authenticating your domain. If you plan to use...
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This summer, Onflo (formerly Let's Talk!) is opening its doors to a new (but very familiar) channel of communication. TEXTING! Along with some other enhancements and updates, the summer 2019 release focuses on widening the reach of your district’s community. Check out the details below! Text into Onflo! With this release, your district will now...
Do you have a Onflo (formerly Let’s Talk) Form that you want students and/or staff to be able to easily access on the desktop of their school-issued devices? Share the below instructions with your Network or IT Administrator! You might use this when: You have a customized bullying form that you want all students to...
The Account Activity Log is your account’s timeline. It captures key actions—including reporting, user account management, setting changes, and more! You always know what happened, when, and by whom. Whether you're tracking changes or ensuring account security, the log keeps you informed and in control. If you are a System Admin, you have the ability to...
