We're launching a spring update in Onflo (formerly Let's Talk!) on March 29th, 2019! This release focuses on enhancing the most used page on the platform to further increase teamwork. The ticket page will now see new features such as forwarding options and real-time comments as well as upgrades such as a clean up on the...
Get ready for launch! Your community can’t use Onflo (formerly Let’s Talk) if you don’t tell them about it! Drive the conversation about Onflo ahead of its launch for a strong start and continue to build on this success with ongoing promotions. What does your community need to know about Onflo!? How should you tell...
Increase your engagement with your community through district and school Facebook pages by adding a 'Contact Us' button that links to Onflo (formerly Let's Talk) Follow these simple steps (it takes less than 2 minutes!) to make it happen: Navigate to your Facebook page manager Click on the blue Add a Button option Select Contact Us Paste the link to...
Mark Tickets and email addresses as spam! The spam feature in Onflo (formerly Let's Talk) allows you to mark a ticket as spam using two methods. You can either mark individual tickets as spam or mark an entire email address as spam. How-to: Mark the ticket as spam If your account received a specific ticket...
We’re so excited, we just can’t hide it! A huge update to Onflo (formerly Let's Talk!) landed on Nov. 16th 2018! Enhanced Mobile App for Users! Listen and respond to tickets on the go, in the palm of your hand, with the help of our new-and-improved Onflo Administrator App. You're now able to: Respond to...
Currently, the Let’s Talk! platform provides an API integration for the following use cases: Login to Let’s Talk platform through SSO Creation of New Ticket Update existing Tickets in system Login in Let’s Talk! platform The Let’s Talk! platform supports different single sign-on (SSO) methods for login. As of now the Let’s Talk! platform has...
Your data and privacy are very important to K12 Insight and the Onflo (formerly Let's Talk) platform does a number of things to protect the data of users. We protect our users from malicious content by screening the tickets customers submit. Attachments customers provide in tickets are scanned for viruses Executable files cannot be...
The Comparison report is only available for System Administrators, Category Admins, and Global Users. This report gives you a holistic view of the District’s state so you can visually see the progress of users, topics, and categories and quickly identify areas where your team excels or is struggling to provide actionable next steps. Accessing the...
Overview Knowing what and how your customers think and feel about their experience in your district is the first step in providing exceptional customer service. Your Onflo (formerly Let’s Talk) dashboard is a quick way to monitor and measure how well the district is doing. The dashboard metrics give you the critical data you need...
