Users can now see "Other Recipients"' on tickets, including those cc'd on the ticket. You can also "reply all" within the ticket. Selecting the "reply all" option will automatically enter all email addresses in the 'to' and 'cc' fields. Email addresses can be removed from these fields at any time by clicking on the "x" icon near them.
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You can audit your topics with the Topics Comparison Report to determine which topics are being used most frequently, and which topics are receiving few to no tickets. From Analytics, click Comparison, then Topics. The graph on the report shows
Creating positive customer experiences can help your district build trust, retain families, and increase engagement across your school community. K12 Insight developed professional development and training opportunities to help staff members assess the service they provide and turn them into
