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You can audit your topics with the Topics Comparison Report to determine which topics are being used most frequently, and which topics are receiving few to no tickets. From Analytics, click Comparison, then Topics. The graph on the report shows
Explore the latest enhancements for Telephony, Call Center, and the overall Onflo (formerly Let's Talk!) user experience The June 2025 release introduces updates to help your team work more efficiently and deliver faster, more responsive customer service. Key highlights include
The Comparison report is only available for System Administrators, Category Admins, and Global Users. This report gives you a holistic view of the District’s state so you can visually see the progress of users, topics, and categories and quickly identify
Overview Knowing what and how your customers think and feel about their experience in your district is the first step in providing exceptional customer service. Your Onflo (formerly Let’s Talk) dashboard is a quick way to monitor and measure how
