Could filling out a Ticket form be any easier? Absolutely. Save time and improve accessibility for your community members by encouraging use of the customer app. Onflo User App While you may already be familiar with the user app, built to help users manage their Tickets and Dashboards, the customer app is designed for those...
Welcome to Onflo (formerly Let's Talk)! Onflo offers a complete walkthrough of the system the first time you log in. Users can enable the walkthrough at any time by clicking Launch Tour Mode on the District Profile page under Settings. Tour Mode guides users through their role in Onflo by walking through the following Review Responsibilities...
Onflo (formerly Let's Talk) makes it easy to read, review, and respond to customers quickly and conveniently. If you're always near a computer, read no more. If you're occasionally on the go – in meetings, in classrooms, attending community events – it's possible that your phone might be a little handier at times. You know...
When customer information isn’t shown There are two ways a customer can submit a ticket without sharing their identity with your district Hidden Customers: Customers who provide an email and check the “Hide your contact information from the district” button. What does this mean? A district employee can still respond to the customer via Onflo...
Have you ever... answered the same question more than once? wondered why on earth a customer sent that question to your Topic? wished your Topic was, well, prettier than the rest? Take advantage of introductory messages to share pertinent information with your customers. Each Topic can have its own unique introduction, including text, images, and...
Collaboration is the hallmark of success when working with a team. It can help you get answers to address a customer's questions or it can bring the right people to the table to make important decisions. Collaborating with your team members while you manage customer feedback will help you ensure timely follow-up and is an...
Ticket Inbox View Upon login, you will land in the Tickets Inbox. Tickets with the most recent interactions will appear at the top. From here, you can navigate the sections at the top to access different sets of tickets in your Onflo (formerly Let's Talk) Account. Assigned to Me This is the first page you...
If you're going to be gone from the school or office for a period of time, chances are you'll be gone from Onflo (formerly Let's Talk) as well. Don't leave your customers and colleagues hanging! Plan for customers to be taken care of by someone else, or notified of when you will return. The User:...
Need to tag and close multiple Tickets at once or send the same reply to several customers? Meet the Bulk Editor! Performing Bulk Replies and Edits From the Inbox view, choose the Tickets you want to edit by selecting multiple checkboxes to the left of the Entry Point Icon. When multiple Tickets are selected, the Bulk...
