Campaign Manager allows you to engage your community quickly and easily, sharing out messages and welcoming feedback directly to Onflo (formerly Let’s Talk) – all in one convenient place. In coordination with district team members, System Administrators and Topic Owners can roll out communication campaigns whenever the need arises. 1. Be Prepared Contacts Who's your...
Make sure your customers receive the best possible service by running down a few quick questions: Who is best-qualified to respond? Remember that you might not be the right person to respond to a particular question. Re-assign it to a different team member, bring in someone else from the district, or give it to a...
Alert! You've got a new Ticket! Click your notification to log in. Review My Tickets. Anything there is your responsibility. Take action! Click a Ticket to open and read the Customer's message. Who should answer? You? Reply! Another team member? Assign someone else on your team to the Owner box. Someone else from the district?...
