Want to learn how to archive data to perform thematic analysis on trending topics? Downloading ticket data helps you to move forward from simply listening to learning and leading. Global Users and Users belonging to a Topic can download an individual Ticket or many selected Tickets simultaneously. Single Ticket Download In the top right-hand corner...
Enabling multiple languages in Onflo (formerly Let's Talk) allows you to capture a broader range of conversations from your community. System Administrators can learn more about enabling languages in Supporting Non-English Feedback. Multi-lingual Access for Customers If multiple languages are enabled, Customers can select their language of choice from a dropdown menu in the top...
Personalized communication is key to customer satisfaction, and it’s now easier than ever with Success Message Groups. This feature gives your team greater flexibility in customizing the automatic acknowledgements for different scenarios. By defining specific message groups and assigning them to relevant topics, you can tailor responses based on context or audience, enhancing engagement and...
Collecting customer feedback allows you to learn more about how customers perceive the service you are providing via Onflo (formerly Let's Talk). When a Ticket is closed, a feedback form may be sent to the Customer to offer the opportunity to provide both a customer experience (Cx) score (1-10) and comment on the service received. By...
Onflo (formerly Let's Talk) provides options for both manual and automatic use of Keyword Alerts. When a ticket is marked as Critical using Keyword Alerts, a designated team is notified by email and added to the ticket as team members. When Keyword Alerts are enabled, Onflo scans existing and incoming tickets for trigger words and...
Similar to labels in email platforms, Onflo (formerly Let's Talk) gives users the ability to add Tags to their Tickets. Creating Tags help to identify trends across Topics, Customer groups, and time periods. While System Administrators control the list of Tags that are accessible system-wide, all Users can add and manage custom Tags. To manage...
It's a short list, but it makes sense to start on the same page: Key Terms Account – The subscription agreement between an association, district, or school with K12 Insight for a limited-access license to Let’s Talk!. Customer – Member of your community. Customers may be parents, students, staff, or community members. Ticket – A...
Ticket and Dashboard Reports Keep important information at your fingertips with Ticket and Dashboard Reports. Each User can set his or her own preferences regarding Digest delivery. System Administrators do not control these settings account-wide. Ticket Activity Report Sends an overview of Tickets assigned to you or your team. You’ll see a list of all...
Of course security is a big thing, and that's good news. If you find that Tickets or notification emails (Hey -- you have a new Ticket! Hey -- you've been added to a team!) aren't getting to your users, that's not good news. If that's the case, it's possible that whitelisting will sort out your...
