Enabling multiple languages in Onflo (formerly Let's Talk) allows you to capture a broader range of conversations from your community. System Administrators can learn more about enabling languages in Supporting Non-English Feedback.
Multi-lingual Access for Customers
If multiple languages are enabled, Customers can select their language of choice from a dropdown menu in the top right-hand corner of either the landing page or the Ticket form.
Customers will see both a translated form and translated messages.
Translation Workflow
- Once a Ticket is submitted in a translated languages, two alerts are sent (based on Users' notification preferences).
- The Owner of the relevant topic is identified, as usual.
- The Translator of the relevant language is notified.
- Within the Ticket page, both the original message and an automatic translation will be displayed.
- The Translator is offered the opportunity to approve the auto-translation or to suggest an improved translation. This approval/revision will be reflected in the timeline.
- The Owner may choose to wait for the Translator to approve/revise the translated content. When ready, he or she can follow up as with any other Ticket: first determining the best User to respond to the Customer's message.
- When it's time to respond to the Customer, the relevant User has two options.
- He/she can write a response in English, then click the auto-translate icon before sending.
- He/she can draft a response in English in the Internal Comments section and ask the Translator to help craft the reply, to be returned in Internal Comments. No auto-translation this time: just sending.
Note: If a Ticket is submitted to one form in a different language, it will not automatically be translated. (For example, if a question is submitted in Ukrainian on an English form, the question will not be auto-translated.)