Collaboration is the hallmark of success when working with a team. It can help you get answers to address a customer's questions or it can bring the right people to the table to make important decisions. Collaborating with your team members while you manage customer feedback will help you ensure timely follow-up and is an import part of the Onflo (formerly Let's Talk) platform.
To start, make sure that you're the right person to address the feedback, or bring the right team together. From there, follow up as needed.
Collaborate
If a Ticket arrives in your Assigned to Me or Team Tickets inbox, then someone has taken the time to write you a question or share a concern. Following up promptly ensures you are not the roadblock to getting this community member the information he or she needs.