Activation Emails Onflo (formerly Let's Talk!) usernames and passwords are sent to new users via an activation email once the account has been set up by a System Administrator. First Time Login Click the link found in the activation email or navigate to K12 Insight and click the Login button in the top-right corner. Follow the prompt...
Depending on how you've set up your Onflo page, customers may be selecting their Topic of choice from a menu-like Landing Page, or they may be sent directly to the Topic you've already identified for them. Either way, they'll almost definitely end up in the Ticket form. No matter how they get there, and no...
Welcome! To get started in Onflo (formerly Let's Talk), here's a quick to-do list: Learn Key Vocabulary Log In to Onflo Set Up My Profile Customize My Notifications Need Support? Onflo is here to help districts communicate, collaborate, and serve their communities! Getting Started
If you've determined that you are the best person to respond to this Customer then follow the steps below to reply to the Customer. Click on the blue Reply to Customer link at the bottom right-hand corner of the original message If the text is grayed out, then check to see if the customer submitted the...
Ensuring that Tickets are closed in a timely manner helps to keep records accurate and ensure that all Customer feedback is addressed. Tickets may be closed through the process of replying. Tickets for which no Reply button is displayed must still be closed. For example, if a Customer has provided a phone number and no...
While many Customers will access Onflo (formerly Let's Talk) on your website, there are many other conversations that happen in real life that also demand timely follow-up and attention: phone calls, personal observations, letters, personal visits, and more. Users can easily add these conversations to Onflo from within the system to allow for streamlined follow-up,...
Looking for something? First, remember that the Tickets you can view are based on your permissions and topics you are assigned to. Next, is it data you want or specific Tickets? Check the Dashboard for data. If you're looking for specific Tickets, no problem. All Users can take advantage of both Simple and Advanced Searches....
System Administrators or Category Owners will decide which users should be added to Onflo, and which permissions and topics are appropriate for each team member based on their roles in the district. Adding Users Adding users to support your Topics can be completed either one-by-one or by uploading a spreadsheet of multiple district team members...
The Topics Manager is organized in a table view, giving users quick access to important information about each topic, including ownership, usage, last update, and status. With this clear and concise layout, teams can efficiently navigate and manage topics, ensuring no important details are overlooked. Setting Up Topics and Categories Navigate to Settings. Then click Tickets,...
