To Access Your Profile Log into Onflo. Navigate to your name in the upper right hand corner of your screen, then click on My Profile. Setting Up Your Profile In the Profile section you will find the following information: First and last name Middle Name (Optional) Title (Optional) Email Note: These fields have a...
Notifications give you the updates you want — when you want them, and how you want them. Set your preferences and never miss a beat! Note: Notifications are user-specific. Each User can set preferences to receive notifications via email, via mobile app push notifications, or in the Notifications section of the Onflo (formerly Let's Talk) account....
Onflo (formerly Let's Talk) has multiple options available in your dashboard to provide assistance with one click. Chatbot The Onflo Chatbot, Chatsy, answers questions by pulling information from our Learning Center to provide you with accurate, step-by-step guidance. For best results and the most accurate information, use complete statements when interacting with our chatbot. Or,...
Customer Feedback Forms and collecting Cx Scores Gathering feedback is a big part of Let’s Talk!, and hearing from customers regarding the service they received is an important piece. How it Works When a User clicks Send/Post as Closed, a pop-up will appear letting the User know that the Ticket will be closed. When the...
While all users can access their own relevant reports on the Dashboard, System Administrators help to make that information as meaningful as possible by customizing reporting settings. Ticket Aging Settings Fine-tune how Tickets age to make your metrics matter. Go to Settings > Ticket Aging (under Reporting) > Ticket Aging Settings. Be sure to click...
