How to Use Agent Status Report in Call Center

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

System Admins and Global Users can use the Agent Status Report to spot patterns in agent call availability and call durations.

Access the Agent Status Report

1. Open the Dashboard by selecting the bar graph icon in the upper left corner.

2. Select Call Center under Dashboard on the left.

3. Select Agents Available on the right side of the screen.

4. Use the Status, Agents, Status Changed By, and Date filters to narrow your search.

Every day, status changes for each agent are monitored to help understand when agents are on and off the queues.

 

Related Post

Topic Comparison Reports

You can audit your topics with the Topics Comparison Report to determine which topics are being used most frequently, and which topics are receiving few to no tickets.  From Analytics, click Comparison, then Topics.  The graph on the report shows

Read More ➜

Setting Up a Custom SAML for SSO

Overview Enable Single Sign-On with any SAML 2.0-compliant identity provider. This integration allows your staff and students to securely authenticate to Onflo using existing organizational credentials, reducing password fatigue and improving security posture. Features SAML 2.0 compliant authentication Attribute mapping

Read More ➜