Adding websites and webpages to your Resource Center helps provide more accurate and detailed responses to users. However, some school district websites may have security settings that unintentionally prevent this process from working correctly. If you're experiencing errors when trying to scan webpages, your website may be blocking our system.
Why Does This Happen?
Many school district websites have security measures in place to protect against bots and automated scanning. While these measures are important for cybersecurity, they may also block helpful tools like Onflo (formerly Let's Talk!) from accessing and using your website's content.
How to Fix It
To ensure Chatbot can scan and pull relevant information from your website, your district's IT team should allow access to the following IP addresses:
- 52.226.152.64
- 52.226.152.65
- 52.152.191.192
Additionally, we have some IP addresses we use for testing purposes. While these aren’t necessary to provide access to, it would be to do so to ensure the continued improvement of the product:
- 38.73.236.38
- 38.73.236.4
- 38.73.236.11
This process, often called "whitelisting" or "allowing access," ensures that Chatbot can read the content on your website without compromising security.
Note: This is different from the whitelisting your team has completed for the Onflo web and mail servers. While that whitelisting occurs on your network firewalls, these IP addresses need to be whitelisted wherever your website’s security measures are managed.
Next Steps
If you encounter errors when scanning a webpage, contact your IT team and share these IP addresses with them. They can adjust security settings to allow the Resource Center to scan the website properly. If issues persist, reach out to Onflo support for further assistance.
By making this simple adjustment, your district can ensure the best possible customer experience with features like Chatbot and Generated Ticket Replies, while keeping security measures in place.
Additional Resources
For additional information on whitelisting please review our Learning Center Article Whitelisting