Assign Users as Live Agents System Administrators can assign users as Live Agents. Once assigned, these users will be able to accept chat requests when they designate themselves as available. Go to Settings, and select “Live Agent” under the Channels section in the left panel. This will bring you to the Live Agent setting page where...
Onflo (formerly Let’s Talk) allows you to support multiple phone lines, each with its set of greetings, voicemail messages, and auto-text replies. System Administrators can customize these settings in Settings > Phone and Text > Voicemail Message or Topic Phone Number Settings. You can also assign team members on this page! Topic Phone Number Settings: Check the...
Add the Onflo (formerly Let’s Talk) App Navigate to the Apps tab. 1. Navigate to the Apps tab. 2. Select + ADD 3. Toggle on Show Development Apps 4. Search for Onflo 5. Click the + Add button to add the Onflo Application. Set Application Permissions With the Onflo app added it's time to define...
Data Science, Explained Curious to know exactly what’s happening to improve your Community Voice Word Clouds? Read on! The Baby with the Bath Water The biggest challenge in creating a useful word cloud is throwing out the unimportant words without inadvertently throwing out the baby with the bath water. Determining which words are important is...
What’s New? Introducing the New Community Voice Word Cloud Found in the Overview Dashboard, the newest version of the Community Voice Word Cloud leverages the power of data science to bring customer intelligence to the district, school, and team leaders. The word cloud visualization is easy to understand, allowing you to quickly identify trends and...
