Workflow Enhancements and New Portal Branding Capabilities for IT Teams The second part of our December release delivers a series of major upgrades across IT Asset Management (ITAM), IT Service Management (ITSM) and Onflo workflows, and the introduction of Customer Portal Branding. These updates give districts more automation, stronger security controls, and a more cohesive,...
Faster Setup, Smarter Automation, and More Control for Your Team Our December release delivers several significant efficiency upgrades and UX/UI enhancements. From a redesigned Custom Forms experience to smarter chatbot optimization, faster telephony setup, and new role-based permissions—this update helps your team work faster, stay more organized, and create better experiences for staff, families, and...
Explore the latest productivity and user experience upgrades to the platform–including enhancements to Telephony, Chatbot, Ticket Management, and Account Management. Onflo’s November release is all about efficiency, transparency, and experience. From live wait time announcements to smarter automation rules and bulk management tools, these updates give district teams more control and make it even easier...
Explore the latest enhancements for Telephony, Call Center, and the overall Onflo (formerly Let's Talk!) user experience The July 2025 release builds on last month’s enhancements with new tools to help you work smarter and deliver faster, more personalized customer service in Onflo. As the final release before back-to-school, it includes updates to streamline Telephony...
Explore the latest enhancements for Telephony, Call Center, and the overall Onflo (formerly Let's Talk!) user experience The June 2025 release introduces updates to help your team work more efficiently and deliver faster, more responsive customer service. Key highlights include new Telephony and Call Center features—like Holiday Calendars and In-Queue Callback—that enhance flexibility and streamline...
Explore the latest enhancements for Resource Center, Onflo (formerly Let's Talk!) chatbot, Telephony and Call Center The May 2025 release brings several highly requested updates inspired by you. Most notably, we’re excited to introduce two key Resource Center enhancements — Scheduled Rescans and Cloud Document Scans — making it easier than ever to keep Onflo...
Explore the latest enhancements for Onflo (formerly Let's Talk!) Chatbot, Telephony and Call Center, and the Resource Center The April release brings enhancements to improve efficiency and accessibility, helping your district deliver even better customer service. Onflo chatbot now supports additional languages with basic translation and a clearer language selection interface. Telephony updates enable agents...
Explore the latest enhancements for Onflo (formerly Let's Talk!) Chatbot, Telephony and Call center, and the Resource Center The March release brings key enhancements inspired by you for Onflo Chatbot, Telephony, and Call Center, and the Resource Center to improve customer service and efficiency. Onflo Chatbot now supports additional languages, keeps critical chatbot tickets open,...
Telephony and Call Center updates to enhance your phone management experience in Onflo (formerly Let's Talk!) We’re kicking off 2025 with key enhancements to our Telephony and Call Center features in Onflo. The January release includes technical updates for better long-term performance and maintenance for Telephony and Call Center. We’ve also added user-requested enhancements to...
