Explore the latest enhancements for Onflo (formerly Let's Talk!) Chatbot, Telephony and Call Center, and the Resource Center
The April release brings enhancements to improve efficiency and accessibility, helping your district deliver even better customer service.
Onflo chatbot now supports additional languages with basic translation and a clearer language selection interface. Telephony updates enable agents to transfer calls to a queue’s voicemail, ensuring no message goes unanswered. Plus, Resource Managers can now manage individual web pages from website scans for greater control over content.
Keep reading to dive into what’s new in Onflo:
Chatbot Updates
- Basic Language Support Added: Onflo chatbot now includes languages with basic support, expanding accessibility. A warning will appear when selecting these languages to indicate translation quality may vary.
- Easier Language Selection: The chatbot language selection menu has been moved below the header, making it easier to find and clearly displaying the selected language for a more intuitive experience.
Resource Center Updates:
- View Scanned Web Pages for Website Scans: Resource Managers can now view and manage individual web pages captured during website scans, ensuring visibility into scanned data and improving resource organization.
Telephony and Call Center Updates:
- Transfer to Queue Voicemail: Expanding on our transfer to queue feature, agents can now transfer calls to a queue’s voicemail when no agents are available, ensuring the right team receives and follows up promptly.
Ready to Dive In?
Onflo empowers your district to deliver exceptional customer service — all from one platform. If your district isn’t using these game-changing features to power your customer service, connect with your Client Success Manager to get started.
Stay up to date on the latest enhancements! Catch up on previous Onflo updates.
As always, we value your feedback. If you have any questions, reach out to your Client Success Manager or our Client Care team.