Creating positive customer experiences can help your district build trust, retain families, and increase engagement across your school community. K12 Insight developed professional development and training opportunities to help staff members assess the service they provide and turn them into true customer experience superheroes who provide SUPER service with every interaction. Service-driven Understanding Positive, patient,...
You can audit your topics with the Topics Comparison Report to determine which topics are being used most frequently, and which topics are receiving few to no tickets. From Analytics, click Comparison, then Topics. The graph on the report shows Cx scores and response time, divided into four quadrants: Top left: tickets with high Cx...
Overview Enable Single Sign-On with any SAML 2.0-compliant identity provider. This integration allows your staff and students to securely authenticate to Onflo using existing organizational credentials, reducing password fatigue and improving security posture. Features SAML 2.0 compliant authentication Attribute mapping for user profile synchronization Prerequisites Make sure you have the following before connecting this integration:...
Overview Connect to any LDAP-compatible directory service including Microsoft Active Directory, OpenLDAP, or other enterprise directories for user authentication and provisioning. Features LDAP authentication for secure user login Automated directory sync for user provisioning and updates Group membership mapping to Onflo teams and roles Configurable search filters and attribute mapping Prerequisites Before you begin make...
About this integration Integrate Microsoft Azure Active Directory (Entra ID) to provide secure Single Sign-On and automated directory synchronization. Your district's Microsoft 365 users can access Onflo with their existing credentials while user data remains synchronized automatically. Features Single Sign-On via Microsoft accounts Automated user provisioning and lifecycle management Group synchronization for team mapping Role...
About this integration Integrate Google Workspace to provide secure Single Sign-On and automated directory synchronization. Features Single Sign-On via Google Accounts Automated user provisioning and lifecycle management Group synchronization for team mapping Role assignment based on group membership or directory attributes Directory sync via Google Admin API Prerequisites Before you begin make sure you have...
Overview Import your SIS data from Classlink via API. Features Sync SIS users Prerequisites Before connecting, ensure you have added Onflo as a Roster Server Application in your ClassLink Console with permissions set to 'Full'. View the ClassLink Roster Server setup guide Set-Up Instructions Step 1: Select the ClassLink SIS application in the SIS section...
Overview Connect Mosyle Manager to synchronize your Apple and Android device inventory with Onflo. Keep your asset records current with automated syncs that capture device details, installed applications, and compliance status. Features Automated asset inventory sync for Apple and Android devices Hardware specifications and device identification Installed application and software version tracking Compliance and enrollment...
Overview Integrate Microsoft Intune to synchronize Windows and cross-platform device inventory with Onflo. Track managed devices across your district with automated syncs that capture hardware details, compliance status, and enrollment information. Features Automated asset inventory sync for Windows, iOS, and Android devices Hardware details including model, serial number, and OS version Device enrollment and provisioning...
