Introducing the generative AI-powered Chatbot At K12 Insight, we're dedicated to redefining the standards of customer service within public schools. We're proud to introduce the new generative AI features for Chatbot, the only AI-powered chatbot designed for K-12. With this release, your district can leverage the power of generative AI-powered customer service. The generative AI-powered...
Streamlining User Management Onflo (formerly Let's Talk!) User Provisioning API includes features tailored to automate user creation, modification, and deactivation, all seamlessly integrated with your existing systems of record. Our User Provisioning API introduces three key functionalities: Create User (New): Simplify the process of onboarding new users. Update User (New): Keep user information up-to-date with...
Welcome to the Onflo (formerly Let's Talk!) telephony features, where you can transform your district's communication experience. These features empower you to use the platform for phone lines and texting, efficiently managing incoming and outgoing calls, agent queues, and more. Below is a guide to help you set up phone numbers in Let's Talk effectively....
We’re thrilled to share two new updates to help you provide an even better experience for your customers. Chatbot: Offering a sleek new look, enhanced design capabilities, and an improved user experience, the latest version of Chatbot is your ultimate solution for efficient and engaging customer service. Onflo Landing Page Editor: All Onflo users will...
Use the template below for replying to tickets that contain profanity: Hi, NAME: Thank you for submitting your message through Onflo. We value your feedback and are committed to providing the best possible service to our customers. I understand you may have been experiencing some frustration; we take all feedback seriously. However, the ticket you submitted...
Did you know almost seven out of 10 Onflo (formerly Let's Talk!) tickets are closed with a single reply to the customer? With this in mind, we created a feature that makes it easy for team members to manage tickets which are straightforward and only require a quick and thoughtful reply. Meet Email Replies —...
Onflo (formerly Let's Talk!) Form Builder is a convenient way to launch a new Onflo form for any department or topic, including bullying, safety, transportation, human resources, and more! This feature allows you to quickly create new forms so you can capture the critical information needed to provide faster, superior service to your customers. To...
We are thrilled to introduce our latest set of features for Let’s Talk to make account setup and maintenance a breeze. Features include: Enhanced Topic Management Topics Manager received a sleek makeover, making it easier to find information about topics and more intuitive and user-friendly than ever before. Bulk Editing Made Easy Managing topics has...
