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Pasco County Schools' presentation during NSPRA 2023
Blog 3 minutes
Customer-centric operations: How Pasco County Schools revolutionized its customer service
The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...
AISD Trustees celebrating during a meeting
Blog 3 minutes
How Austin Independent School District built buy-in and transformed board communications
Stephanie Hawkins from Austin Independent School District shares how her district revolutionized the communications experience for board members.
Top-5-lessons-from-NSPRA-2023-News-Featured-Image
Blog 3 minutes
Top 5 lessons from #NSPRA2023: Key takeaways highlighted.
We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...
The phases of customer service in schools
Blog 1 min
Understanding your customer service quiz score
Congrats! You just completed K12 Insight's customer service quiz at NSPRA! Now let's find out what your score means.
Dr. Shawn Bird ERDI Dawkins Award recipient
News
San Antonio ISD’s Shawn Bird named 2023 Gerald D. Dawkins Leadership Builder Award recipient
Bird recognized for commitment to empowering educators and developing future K-12 leaders
News
Revealing Gaps in Parent-District Communications: Insights from a National Report
K12 Insight’s latest customer service report finds the families who need the most support are disproportionately left out of teacher- or school-ini...
The-4-phases-in-the-journey-of-improving-school-customer-service-News-Featured-Image
Blog 3 mins
Improving School Service: The 4 Phases Journey
How to develop a customer-centric district culture Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive culture ...
The-3-pillars-of-customer-service-in-schools-News-Featured-Image
Blog 3 mins
The 3 Pillars of Customer Service in Schools: A Guide to Improvement
The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...
How-and-why-to-develop-a-customer-service-culture-News-Featured-Image
Blog 2 mins
Adopting a Customer Service Culture in School Districts: How and Why
Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...
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