News & Blog
The K12 Insight Blog
Let's Talk! Success: Reducing Transportation Emails by 90% in Houston ISD
How many questions does your school district receive about transportation each day? If you're anything like Houston ISD, it's a lot! They turned to...
Six obstacles you'll face when implementing a new customer service plan (and how to overcome them)
Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...
Ready-to-Use Customer Service KPIs for Your District’s Plan
The journey to delivering superior customer service in your district is one of continuous improvement. Implementing software, tracking metrics, and...
3-Step Guide to Transforming Your District's Customer Service
As Chief Customer Officer at K12 Insight, I’ve watched hundreds of districts walk the journey to delivering superior customer service — and I’ve le...
How Indianapolis Public Schools’ Ashley Cowger has championed culture change districtwide
Successful change management takes time and careful, strategic planning. Through their Rebuilding Stronger plan, IPS has proven extensive change is...
Implementing Customer Service Software: 6 Considerations for Schools
Transforming districtwide customer service requires more than just software. Here are six things to plan for when launching a customer service stra...
Customer-centric operations: How Pasco County Schools revolutionized its customer service
The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...
How Austin Independent School District built buy-in and transformed board communications
Stephanie Hawkins from Austin Independent School District shares how her district revolutionized the communications experience for board members.
Top 5 lessons from #NSPRA2023: Key takeaways highlighted.
We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...