News & Blog
862 results

News
National report uncovers gaps in parent-district communications
K12 Insight’s latest customer service report finds the families who need the most support are disproportionately left out of teacher- or school-ini...

Blog 3 mins
The 4 phases in the journey of improving school customer service
How to develop a customer-centric district culture Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive culture ...

Blog 3 mins
The 3 pillars of customer service in schools
The phases of customer service are defined by three pillars: processes and workflows, use customer intelligence and technology, and district cultur...

Blog 2 mins
How (and why) to adopt a customer service culture in your school district
Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...

Blog 3 mins
3 ways customer service is affecting your school district
Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...

Blog 3 mins
4 questions to ask about your district's customer service
Building a culture of customer service in your district is key to increasing parent satisfaction and keeping families enrolled. Here are four quest...

Blog 3 minutes
Your next strategic plan will be your best yet: A how-to guide for district leaders
Seemingly unrelated issues in your district are likely connected by one common thread: poor customer service. Here’s exactly how to fix it in your ...

Blog
4 school districts that go above and beyond to deliver superior customer service
Learn inspirational lessons from school districts that have customer service at the forefront of everything they do.

Blog
4 key insights for improving your district’s customer service
Gain a better understanding of how families experience interactions with their district and discover strategies for helping your families find info...