News & Blog
858 results

Blog 3 minutes
Customer-centric operations: How Pasco County Schools revolutionized its customer service
The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...

Blog 3 minutes
How Austin Independent School District built buy-in and transformed board communications
Stephanie Hawkins from Austin Independent School District shares how her district revolutionized the communications experience for board members.

Blog 3 minutes
Top 5 lessons from #NSPRA2023
We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...

Blog 1 min
Understanding your customer service quiz score
Congrats! You just completed K12 Insight's customer service quiz at NSPRA! Now let's find out what your score means.

News
San Antonio ISD’s Shawn Bird named 2023 Gerald D. Dawkins Leadership Builder Award recipient
Bird recognized for commitment to empowering educators and developing future K-12 leaders

News
National report uncovers gaps in parent-district communications
K12 Insight’s latest customer service report finds the families who need the most support are disproportionately left out of teacher- or school-ini...

Blog 3 mins
The 4 phases in the journey of improving school customer service
How to develop a customer-centric district culture Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive culture ...

Blog 3 mins
The 3 pillars of customer service in schools
The phases of customer service are defined by three pillars: processes and workflows, use customer intelligence and technology, and district cultur...

Blog 2 mins
How (and why) to adopt a customer service culture in your school district
Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...