News & Blog

The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...

Stephanie Hawkins from Austin Independent School District shares how her district revolutionized the communications experience for board members.

We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...

Congrats! You just completed K12 Insight's customer service quiz at NSPRA! Now let's find out what your score means.

Bird recognized for commitment to empowering educators and developing future K-12 leaders

K12 Insight’s latest customer service report finds the families who need the most support are disproportionately left out of teacher- or school-ini...

How to develop a customer-centric district culture Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive culture ...

The phases of customer service are defined by three pillars: processes and workflows, use customer intelligence and technology, and district cultur...

Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...