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News 2 minutes
engage2learn and K12 Insight Announce New Partnership to Empower Public Schools with Data-Informed Talent Development
With the intelligence from Let’s Talk, K12 Insight’s education-focused customer service platform, and the comprehensive talent development solutio...
scottsdale unified school district webinar recap News Featured Image
Blog 2 minutes
Scottsdale Unified School District: Streamlining Communication Chaos.
Every inquiry from your customers needs to end up in the right hands. But for many districts, inbound communications get lost in a tangled web of s...
Teacher Helping Pupils Studying At Desks In Classroom
Blog 3 minutes
Enhancing Customer Service in Schools: Step-by-Step.
K-12 customer service is more than a once-a-year professional development training. It takes realistic, expertise-driven systemic thinking, true pr...
Friendly receptionist greeting guests in office lobby
Blog 3 minutes
Revamping Customer Service in School Offices: Successful Strategies.
To improve front office customer service, K-12 districts need to increase visibility into issue resolution, track customer service metrics to help ...
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Rice University study urges K-12 districts to adopt customer focus, echoes K12 Insight’s findings
A new study published by researchers at Rice University and the University of Texas at San Antonio found public schools can reverse student attriti...
K12 Insight_Celebrating our year together
Reflecting on 2023: Gratitude Extended to Our District Partners!
This year was one of connection and transformation for our growing Let’s Talk community.
Black family studying and learning from home for online school during coronavirus
Managing a District’s Customer Service Transformation: Key Considerations​
A districtwide customer service transformation is the responsibility of every teacher, front office worker, and department leader. But who should m...
Let students lead
How to measure what matters: a data-driven approach for monitoring school climate
Uncover the key to district success by fostering a positive school climate and elevating student achievement in your district with the help of thes...
Blog 4 minutes
Funding Your Customer Service Transformation: Practical Steps
Customer service is not an isolated, peripheral department concern — it's a transformative force that should touch every aspect of a school distric...
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