News & Blog

With the intelligence from Let’s Talk, K12 Insight’s education-focused customer service platform, and the comprehensive talent development solutio...

Every inquiry from your customers needs to end up in the right hands. But for many districts, inbound communications get lost in a tangled web of s...

K-12 customer service is more than a once-a-year professional development training. It takes realistic, expertise-driven systemic thinking, true pr...

To improve front office customer service, K-12 districts need to increase visibility into issue resolution, track customer service metrics to help ...

A new study published by researchers at Rice University and the University of Texas at San Antonio found public schools can reverse student attriti...

This year was one of connection and transformation for our growing Let’s Talk community.

A districtwide customer service transformation is the responsibility of every teacher, front office worker, and department leader. But who should m...

Uncover the key to district success by fostering a positive school climate and elevating student achievement in your district with the help of thes...

Customer service is not an isolated, peripheral department concern — it's a transformative force that should touch every aspect of a school distric...