Video: How to improve engagement through accessible customer service

Digital communication is becoming the preferred method of school engagement for families, but not all communication needs are the same. That’s the case for families in Atlanta Public Schools, where many do not have access to an email account. 

Let’s Talk helped Atlanta Public Schools improve access by providing a convenient way for families to ask questions, report concerns, and share feedback — from any device at any time. 

Watch this two-minute video to learn about Atlanta Public Schools and their strategy for stakeholder engagement: 

Ready to start using Let’s Talk to improve communication with families in your district? Request a consultation today.

About the Author

Sarah Maston
Sarah Maston is a regional account director at K12 Insight. She has experience in academic program management, district partnerships, online and blended learning, and client services. She is completing a Master of Business Administration from Louisiana State University-Shreveport and has a bachelor’s degree in business marketing management from Western Governors University.

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