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Start to finish in 20 days: How to launch an AI-powered chatbot on your district’s website

As school districts around the country face staff shortages and resignations, responding to the influx of questions coming from every direction can feel overwhelming for staff — especially considering over 70% of questions answered by school districts each year are repeat questions.     

AI-powered chatbots can act as the first line of defense, ensuring parents, students, and other stakeholders have a fast, easy way to get answers to frequently asked questions while saving your staff time.

Over 70% of questions answered by school districts each year are repeat questions.   

Let’s Talk! Assistant from K12 Insight is the first chatbot built for K-12 school districts, and it takes less than a month to launch. 

Curious about what it takes to roll out a chatbot in your school district? Here are three steps we will guide you through when launching Let’s Talk! Assistant:   

1. Collect answers     

Because we’ve worked with hundreds of school districts across the country, we know what hot topics and critical questions your community is likely to ask. 

We’ll provide your school district with a list of frequently asked questions that you can customize to meet the needs of your school community, and you can add your own. You also have the option of adding questions and answers in Spanish

Chatbots can answer 80% of routine questions — freeing up staff to provide superior service to families with more nuanced requests.

2. Test your chatbot 

After collecting FAQs, we’ll add them to your new chatbot’s database. The K12 Insight team will complete a set of rigorous internal quality assurance tests before the chatbot is sent to your district for additional testing. 

While your team is experimenting with the tool’s capabilities, we’ll be on the backend — optimizing to ensure the chatbot is learning from every inquiry. 

Once you’re satisfied with the trial chatbot, K12 Insight will train you on how to add, remove, and modify questions, collect data from inquiries, and manage additional features.

3. Launch your new chatbot 

The moment you launch your district’s chatbot, your team will begin to see the time savings —  whether you’re gearing up for back-to-school season or you’re managing an influx of questions about book bans.

And the learning doesn’t stop there. Let’s Talk! Assistant uses widely-tested, world-class technology that learns and grows to help you continue to best serve your district’s needs. 

Let’s Talk! Assistant — powered by Artificial Intelligence and Natural Language Processing — helps school leaders provide always-on customer service, create internal efficiencies, and improve the customer experience. Interested in learning more? Let’s talk! 

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