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The 4 essential elements of an exceptional K-12 customer experience
The 2019 State of K-12 Customer Experience Report identifies key factors that must be included in a successful K-12 customer service strategy.
Articles by Todd Kominiak
On Veterans Day: Understanding the vital role of education in our democracy
As we honor those who’ve served our country, the words of Franklin D. Roosevelt remind us of the important role that schools play in teaching and defending democracy.
What the Chicago teacher strike says about K-12 employee engagement
As teachers continue to picket and schools remain closed in Chicago, a look at what recent research says about effective employee engagement in K-12 schools.
Podcast: Introducing the 2019 State of K-12 Customer Experience Report
Researchers share key findings from the first-ever State of K-12 Customer Experience Report.
As bullying persists, K-12 leaders look to make reporting easier and safer
Facing increased bullying, in and outside school, school districts ask students for help.
New video: School gun violence doesn’t have to be inevitable
A new PSA from school gun violence advocacy group Sandy Hook Promise is a perfect tool for starting real conversations about recognizing and preventing school violence.
5 school operations departments doubling down on customer experience
School operations departments find success through a focus on customer service.
How states can lead on K-12 customer experience
State Departments of Education can play an important leadership role in making K-12 customer experience a priority in schools.
K-12 schools face a rise in student suicide
How school leaders can lead the charge against student suicide during National Suicide Prevention Week.
Stay safe and connected during Hurricane Dorian
As Hurricane Dorian bears down, K12 Insight is here to support our southeastern family. Here’s how to stay in touch with your community.