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Celebrating the life and work of Dr. Gerald Dawkins
Remembering the extraordinary life, work and legacy of Dr. Gerald Dawkins.
Articles by Suhail Farooqui
3 customer service benchmarks every school district should watch
Data by itself is meaningless. If you really want to know how your district is performing relative to its customer service, you need to compare your performance against other school districts and year over year, against your own performance. Here’s how to do that.
Customer experience — and the invisible thread to building trust
K12 Insight founder and CEO Suhail Farooqui on the power of the K-12 customer experience to transform the culture and climate of America’s schools.
Get serious about culture and climate—and get your schools and your students up to speed
A strong strategic plan focuses on school culture and climate to drive real student and school success, says K12 Insight CEO Suhail Farooqui.
Your classrooms are great. But how strong is your foundation?
K12 Insight Founder and CEO Suhail Farooqui on why strong school climate is foundational to district and student success.
America’s public schools aren’t failing. But that’s not what’s going to save them.
Teaching and learning are critical to school success, but as competition for students heats up community service and family engagement matter too.
Public schools aren’t failing, but they need saving.
As competition for students heats up, community service and family engagement matter more than ever.
Farooqui: Embrace choice. Take a stand.
K12 Insight founder and CEO Suhail Farooqui calls on schools to embrace a customer-first mindset—that, or risk losing students to the competition.
Are your schools poised to rise or fail?
As a new secretary of education rolls out an agenda fueled by school choice and vouchers, like it or not, competition is coming to America’s public schools