Former educator and K-12 researcher Dr. Shelby McIntosh shares three recommendations for ensuring a culture of exceptional school customer experience.
Articles by Shelby McIntosh
School leaders in the State of K-12 Customer Experience Report rank PR crisis prevention low on their priority list. But that doesn’t mean they aren’t concerned.
New State of K-12 Customer Experience report reveals alarming gap in how school leaders view community trust and their ability to confidently deliver it.
Veteran educator and researcher Dr. Shelby McIntosh provides a first look at K12 Insight’s new national survey on customer experience in America’s schools.
Veteran education researcher Dr. Shelby McIntosh shares how a key experience taught her the value of responsiveness and a strong customer experience in K-12 schools.
Austin local Dr. Shelby McIntosh ranks her top spots to visit in Austin during TASA’s 2019 Midwinter Conference.
When it comes to engaging and empowering parents and community members, it’s the little things that matter.
K12 Insight is thinking of our Texas family as Hurricane Harvey develops. Here’s how to stay connected.
Education researcher Dr. Shelby McIntosh presents new data showing a difference between the Texas Education Agency’s school ratings system and parents’ perceptions.
Texas schools: The A-F debate isn’t going away anytime soon. Here’s a process that works.