Shelby McIntosh, Author at Trusted

Commentary, Teachers & Staff May 17, 2019

When I realized the value of customer experience in schools

Veteran education researcher Dr. Shelby McIntosh shares how a key experience taught her the value of responsiveness and a strong customer experience in K-12 schools.

Leadership January 24, 2019

Heading to TASA Midwinter? Here’s 5 must-do’s in Austin

Austin local Dr. Shelby McIntosh ranks her top spots to visit in Austin during TASA’s 2019 Midwinter Conference.

Climate, Commentary September 17, 2018

Everything I need to know about customer service I learned from my local school crossing guard

When it comes to engaging and empowering parents and community members, it’s the little things that matter.

Safety August 25, 2017

Stay Safe and Connected in Wake of Hurricane Harvey

K12 Insight is thinking of our Texas family as Hurricane Harvey develops. Here’s how to stay connected.

Commentary, Engagement May 2, 2017

In Texas, which schools are failing? Let parents decide.

Education researcher Dr. Shelby McIntosh presents new data showing a difference between the Texas Education Agency’s school ratings system and parents’ perceptions.