Veteran school superintendent Dr. Gerald Dawkins highlights key insights about the K-12 customer experience and its important role in school success.
Articles by Gerald Dawkins
As students return to the classroom, now is the time to build a strong culture of school customer service.
Dr. Gerald Dawkins outlines three key steps for school leaders to build cultures of customer service and community engagement in their districts.
A year after the tragic shooting, empowering students is still key to keeping them safe, and it starts by giving them a strong voice in schools.
Former superintendent Dr. Gerald Dawkins shares why it’s important to give students, parents and others a voice in your next strategic planning process.
This year’s Council of the Great City Schools fall conference highlighted the major challenges–and opportunities–facing America’s urban schools.
More than 60 years later, there’s still a lot of work to be done to ensure the promise of quality education for all, writes Dr. Gerald Dawkins.
Dr. Gerald Dawkins shares insights from this year’s Council of the Great City Schools legislative conference in Washington, D.C.
Former superintendent Dr. Gerald Dawkins says improving customer experience in schools requires a district-wide commitment.
Dr. Gerald Dawkins on the challenges and opportunities facing urban school districts.