First impressions are powerful, but too many districts are not making the positive impression they think (or hope) they are. Reveal our findings from shopping K-12 enrollment processes and learn how to assess and improve the customer experience in your district.
Articles by Dr. Christine Wells
Learn how the first-ever K-12 secret shopping program can help your district understand, measure, and improve its customer service.
Empathy is one of the most important skills for school and district leaders today. Here’s why—and how it helps foster a culture of caring.
6 practical strategies for prioritizing caring in school customer service (and why it matters, especially now).
3 reasons to focus on school customer service now—and how to tap into your team’s potential
This LGBTQ+ Pride Month, a look at how K-12 leaders and staff can actively see, hear, and support LGBTQ+ students in their schools.
Master these 5 skills to help you listen to your school community
during a crisis.
A new national study identifies a critical need for high-quality K-12 customer experience professional development. Dr. Christine Wells shares how some districts are filling that gap.
Veteran education researcher Dr. Christine Wells answers important questions on how schools can empower and engage LGBTQ students.
Dr. Christine Wells helps school districts build relationships with students, parents, and teachers with a focus on exceptional customer service.