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Reveal the true state of customer service in your district
Learn how the first-ever K-12 secret shopping program can help your district understand, measure, and improve its customer service.
Articles by Dr. Christine Wells
K-12 leaders: Let them see you cry
Empathy is one of the most important skills for school and district leaders today. Here’s why—and how it helps foster a culture of caring.
You care. But does your school community know it?
6 practical strategies for prioritizing caring in school customer service (and why it matters, especially now).
Supercharge your team’s customer service skills
3 reasons to focus on school customer service now—and how to tap into your team’s potential
Pride Month: A is for ally
This LGBTQ+ Pride Month, a look at how K-12 leaders and staff can actively see, hear, and support LGBTQ+ students in their schools.
You’re listening to your community during COVID-19. But you could be doing it better.
Master these 5 skills to help you listen to your school community
during a crisis.
Top stories of 2019: Here’s what’s missing from K-12 professional development
A new national study identifies a critical need for high-quality K-12 customer experience professional development. Dr. Christine Wells shares how some districts are filling that gap.
Q&A: How to support LGBTQ students in your schools
Veteran education researcher Dr. Christine Wells answers important questions on how schools can empower and engage LGBTQ students.
The new PD: Training school customer service superheroes
Dr. Christine Wells helps school districts build relationships with students, parents, and teachers with a focus on exceptional customer service.
LCAP: How to turn mandates into milestones
California school districts leverage LCAP to build relationships–and a better strategic plan.