Customer Service: 128
3 reasons for school districts to adopt a customer service mindset
Discover how a customer service mindset can transform your school district's approach to education and keep students and parents engaged and enrolled.
Is email holding back your staff?
Find out if email is holding back your staff and what you can do to improve their productivity and time-to-market.
Informing School Decisions with Survey Data: A Practical Approach
A survey is a pre-conceived and structured interview. Although it is a structured interview, it can ask probing, open-ended questions. Learn more a...
Survey Design Mastery: 5 Principles for School Surveys
We explore a survey design framework that seeks to clarify the complex nature of human responses to surveys.
Overwhelmed with inquiries? Here’s how to free up your staff.
4 practical strategies for driving staff productivity amid an influx of inbound communications
Using focus groups beyond surveys for school district insights
Gain a better understanding of your school community’s perspectives, experiences and needs with qualitative research — and three ways to do so.
Investigate equity in your district by listening
In order to help people understand the equity of their districts and to make informed decisions about their investments, we are launching an invest...
Customer service with a focus on equitable access for all
This law explains the importance of customer service and the obligations of companies involved in the provision of customer service.
Why you should prioritize school surveys this fall
School surveys, general wisdom, and research have all found that students who abhor conflict and disagreements, or dislike thinking or talking duri...
K12 Insight launches Spanish, live agent for Let's Talk Assistant
New features enable school leaders to provide equitable customer service and engagement to Spanish-speaking families, create internal efficiencies.