Let's Talk Customer Service Platform: 147
Ready-to-Use Customer Service KPIs for Your District’s Plan
The journey to delivering superior customer service in your district is one of continuous improvement. Implementing software, tracking metrics, and...
3-Step Guide to Transforming Your District's Customer Service
As Chief Customer Officer at K12 Insight, I’ve watched hundreds of districts walk the journey to delivering superior customer service — and I’ve le...
How Indianapolis Public Schools’ Ashley Cowger has championed culture change districtwide
Successful change management takes time and careful, strategic planning. Through their Rebuilding Stronger plan, IPS has proven extensive change is...
Implementing Customer Service Software: 6 Considerations for Schools
Transforming districtwide customer service requires more than just software. Here are six things to plan for when launching a customer service stra...
Customer-centric operations: How Pasco County Schools revolutionized its customer service
The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...
Top 5 lessons from #NSPRA2023: Key takeaways highlighted.
We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...
San Antonio ISD’s Shawn Bird named 2023 Gerald D. Dawkins Leadership Builder Award recipient
Bird recognized for commitment to empowering educators and developing future K-12 leaders
Revealing Gaps in Parent-District Communications: Insights from a National Report
K12 Insight’s latest customer service report finds the families who need the most support are disproportionately left out of teacher- or school-ini...
Improving School Service: The 4 Phases Journey
How to develop your district’s customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensiv...
Enhancing Customer Service in Schools: A Guide to Improvement.
The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...