Let's Talk Customer Service Platform: 145

Successful change management takes time and careful, strategic planning. Through their Rebuilding Stronger plan, IPS has proven extensive change is...

Transforming districtwide customer service requires more than just software. Here are six things to plan for when launching a customer service stra...

The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...

We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...

Bird recognized for commitment to empowering educators and developing future K-12 leaders

K12 Insight’s latest customer service report finds the families who need the most support are disproportionately left out of teacher- or school-ini...

How to develop your district’s customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensiv...

The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...

Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...

Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...