Let's Talk Customer Service Platform: 145
Funding Your Customer Service Transformation: Practical Steps
Customer service is not an isolated, peripheral department concern — it's a transformative force that should touch every aspect of a school distric...
Winning the vote: Five-time school tax referendum winners share their strategies
Master the art of school tax referendums with these insights from two superintendents with five collective wins.
Tax referendum guidebook
Get your blueprint with filled tested strategies any superintendent or school district leader can use to pass a referendum for their community.
Measure What Matters: A Data-Driven Approach for Monitoring School Climate
Join K12 Insight on Tuesday, Oct. 17 at 2 p.m. ET for an eye-opening webinar that connects the dots between delivering an intentional customer serv...
Implementing a System of Customer Service: Key Considerations
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But those truly transforming their delivery — and seeing the...
Measuring Success: Customer Service ROI with 3 Key Metrics for School Leaders
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But how are school districts really measuring their customer...
Six obstacles you'll face when implementing a new customer service plan (and how to overcome them)
Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...
Ready-to-Use Customer Service KPIs for Your District’s Plan
The journey to delivering superior customer service in your district is one of continuous improvement. Implementing software, tracking metrics, and...
3-Step Guide to Transforming Your District's Customer Service
As Chief Customer Officer at K12 Insight, I’ve watched hundreds of districts walk the journey to delivering superior customer service — and I’ve le...