Let's Talk is now Onflo! Same trusted platform, now tailored to every department.
Learn more

K-12 professional development for better customer service.

Uplevel your school district’s customer service skills with expert-led, interactive K-12 workshops that reflect the latest education issues and challenges.

Request a consult

Navigate complex
situations

Equip your staff with the tools, training, and soft skills needed to manage complex situations, difficult conversations, and conflicts with families.

navigate-complex-situations

Turn everyday interactions into superior service

Give your staff the skills to see every inquiry, comment, or concern as an opportunity to engage with your community, build a positive culture, and strengthen trust.

Get expert assistance

K12 Insight’s interactive courses are developed by seasoned K-12 education professionals and experts who have a combined 50 years of education experience.

Move from reactive to proactive

Empower your staff to identify problems before they become crises and move beyond responding to concerns and calming upset stakeholders.

“The people that tell you their problems are the easy ones to deal with. It's the ones that don't that may still need your help and empathy. This training helped me accept that having empathy is necessary not only in my job, but with anyone I deal with on a daily basis.”
Intermediate School Secretary | Oak Grove School District
“The people that tell you their problems are the easy ones to deal with. It's the ones that don't that may still need your help and empathy. This training helped me accept that having empathy is necessary not only in my job, but with anyone I deal with on a daily basis.”
Intermediate School Secretary | Oak Grove School District
“The people that tell you their problems are the easy ones to deal with. It's the ones that don't that may still need your help and empathy. This training helped me accept that having empathy is necessary not only in my job, but with anyone I deal with on a daily basis.”
Intermediate School Secretary | Oak Grove School District

Professional Development Courses

K12 Insight’s cutting-edge professional development programs address the latest challenges encountered by your school staff, empowering them with essential customer service skills. Through expert-led, interactive courses, frontline staff are prepared to consistently and intentionally deliver customer service excellence.

Workshops (3-hour sessions for up to 85 participants)

In this comprehensive course, you will learn how to cultivate a customer service mindset, demonstrate empathy in conversation, build trust capital, defuse tense situations, and turn everyday interactions into superior service.

In this comprehensive course, you will learn how to cultivate a customer service mindset, demonstrate empathy in conversation, build trust capital, defuse tense situations, and turn everyday interactions into superior service.

Start delivering superior customer service in your school district

K12 Insight — a leading innovator of customer intelligence solutions for schools — helps you improve customer service and stakeholder engagement using a powerful customer experience platform and chatbot, and professional development.

Request your consultation