Communications: 137
Revamping Customer Service in School Offices: Successful Strategies.
To improve front office customer service, K-12 districts need to increase visibility into issue resolution, track customer service metrics to help ...
Rice University study urges K-12 districts to adopt customer focus, echoes K12 Insight’s findings
A new study published by researchers at Rice University and the University of Texas at San Antonio found public schools can reverse student attriti...
Reflecting on 2023: Gratitude Extended to Our District Partners!
This year was one of connection and transformation for our growing Let’s Talk community.
Managing a District’s Customer Service Transformation: Key Considerations
A districtwide customer service transformation is the responsibility of every teacher, front office worker, and department leader. But who should m...
Pasco County Schools Reduces Customer Service Costs by 41% with Let’s Talk
See how Pasco County Schools cut customer service costs by 41% with Let’s Talk, improving efficiency, transparency, and 24/7 support with AI.
Funding Your Customer Service Transformation: Practical Steps
Customer service is not an isolated, peripheral department concern — it's a transformative force that should touch every aspect of a school distric...
Measure What Matters: A Data-Driven Approach for Monitoring School Climate
Join K12 Insight on Tuesday, Oct. 17 at 2 p.m. ET for an eye-opening webinar that connects the dots between delivering an intentional customer serv...
Implementing a System of Customer Service: Key Considerations
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But those truly transforming their delivery — and seeing the...
Measuring Success: Customer Service ROI with 3 Key Metrics for School Leaders
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But how are school districts really measuring their customer...
Six obstacles you'll face when implementing a new customer service plan (and how to overcome them)
Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...