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Customer Service for K-12
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Let’s Talk
A cloud-based platform helping school districts deliver superior customer service
Professional Development
Expert-led, interactive virtual and in-person customer service courses for K-12 staff
Managed Research
K-12 research services led by expert education researchers
Engage Surveys
A DIY, cloud-based survey solution built for K-12 school districts
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Superintendents
A DIY, cloud-based survey solution built for K-12 school districts
Communications
Simplify and streamline inbound communications and prevent crises
Information Technology (I.T.)
Minimize security risks, automate ticketing workflows, and improve service
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Perspectives from school district leaders and K12 Insighters
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Insights and trends you can use to inform your customer service strategies
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Insights and trends you can use to inform your customer service strategies
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Opportunities to learn how to deliver superior service in your district
Customer Stories
Case studies and feature stories about our partner school districts
Featured Resources
National Report on Customer Service in Schools
Explore the connection between school climate and customer service — and get data-driven strategies for measuring and monitoring school climate in your district.
Unlocking the Secrets NPS Tells You About Your District’s Families
Learn how your district can use Net Promoter Score (NPS) to better understand your families and how they talk about your district.
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Resources
How to Help Safeguard Against the Worst-Case Scenarios
PDF
How to Help Safeguard Against the Worst-Case Scenarios
No school district is immune from a crisis. Learn how Let's Talk can help districts identify issues early before they become a full-blown crisis.
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Related Resources
Guide
5 Key Components of Customer Service and Support
Customer service is more important than ever for school districts — especially as options for families expand through school choice programs, chart...
PDF
Managing Misinformation
Let's Talk helps you manage your district’s narrative by providing 24/7 access to approved messaging and answers to FAQs — plus a streamlined, unif...
Webinar Replay
56:53
The Future of School Communications
In this webinar, you’ll learn how school communicators use Let’s Talk — the streamlined customer service and intelligence solution built for K-12 s...
