Resource Library
76 results
Success Story
Three big questions that guide me as a school CIO
Indianapolis Public Schools revolutionized its customer service strategy by asking three key questions.
Success Story
Pasco County Schools
Discover how Pasco County Schools revolutionized their customer service, resulting in significant districtwide cost and time savings.
Success Story
How this district is preventing mental health crises — one alert at a time
How Critical Alerts, Proactive Communications, and Anonymous Reporting Can Help Prevent Mental Health Crises.
Success Story
Is it possible to get rid of email? This IT leader is testing it out
What he found: There's a better way to deflect tickets and manage backend communications
Success Story
How Indianapolis Public Schools championed culture change districtwide
Successful change management takes time and careful, strategic planning. Through their Rebuilding Stronger plan, IPS has proven extensive change is...
Guide 12 minutes
Tax referendum guidebook
Get your blueprint with filled tested strategies any superintendent or school district leader can use to pass a referendum for their community.
Guide
National Report on Customer Service in Schools Q4 2023: Insights
Explore the connection between school climate and customer service — and get data-driven strategies for measuring and monitoring school climate in ...
Guide 5 minutes
Quiz: How good is your customer service?
Today’s parents and teachers have Amazon-level expectations, making customer service in schools more crucial than ever. Take this short, 5-question...
Guide
Q3 2023 National Report on Customer Service in Schools
As K-12 education continues to evolve, many school districts have overlooked and fallen out of pace with the needs of their communities — resulting...
Guide
Q1 2023 National Report on Customer Service in Schools
K12 Insight’s National Report on Customer Service in Schools explores the reasons parents reach out to their school or district and their ability t...
Guide
Is your district prepared for Missouri's new community engagement law?
Missouri law is requiring you to provide community members with a way to communicate with your school board by July 1, 2023.
