school customer service: 29

“Every child. Every chance. Every day.” That’s the focus the School District of Osceola County, Fla. adopted this school year to ensure every stude...

I’ve never been a big fan of awards shows. I’m the kind of guy who falls asleep during the Oscars. If I had a choice between the Grammys and RHONJ ...

Meet rising expectations and transform your school customer service with expert-led professional development.

Dr. Shelby McIntosh “I hate to claim that there’s one silver bullet that solves all of a school’s problems, but if there ever was one, I’m starting...

The end of the school year means different things to different people. For students, it’s often a time to review and, hopefully, to relax. Teachers...

You don’t get a second chance at a first impression. But that doesn’t mean great customer service should stop after your first meeting with a comm...

Take a look at most any school district strategic plan and you’ll likely find a reference–if not an entire section–devoted to improving...

NSBA 2019 is finally here! We can’t wait to meet school board members and district leaders from across the country at this weekend’s annual confer...

When it comes to providing a strong school customer experience, it’s all about exceeding expectations. Making sure your team is on the same page i...

What’s the best customer experience you’ve ever had? Maybe it was a pleasant phone interaction, a quick and smooth resolution to an issue, or an un...