school customer experience: 21

“For many, trust is intangible, ethereal, unquantifiable. If it remains that way, then people don’t know how to get their arms around it or how to ...

“Every child. Every chance. Every day.” That’s the focus the School District of Osceola County, Fla. adopted this school year to ensure every stude...

Dr. Shelby McIntosh “I hate to claim that there’s one silver bullet that solves all of a school’s problems, but if there ever was one, I’m starting...

The end of the school year means different things to different people. For students, it’s often a time to review and, hopefully, to relax. Teachers...

You don’t get a second chance at a first impression. But that doesn’t mean great customer service should stop after your first meeting with a comm...

Take a look at most any school district strategic plan and you’ll likely find a reference–if not an entire section–devoted to improving...

NSBA 2019 is finally here! We can’t wait to meet school board members and district leaders from across the country at this weekend’s annual confer...

You can’t solve a problem you don’t know exists. That’s why having real-time insights into what your community is thinking matters, and having that...

When it comes to providing a strong school customer experience, it’s all about exceeding expectations. Making sure your team is on the same page i...

What’s the best customer experience you’ve ever had? Maybe it was a pleasant phone interaction, a quick and smooth resolution to an issue, or an un...