Let's Talk!: 69

How Fort Worth ISD has built a community rooted in trust
Fort Worth Independent School District uses Let’s Talk to communicate with stakeholders.

Overwhelmed with inquiries? Here’s how to free up your staff.
4 practical strategies for driving staff productivity amid an influx of inbound communications

Customer service with a focus on equitable access for all
This law explains the importance of customer service and the obligations of companies involved in the provision of customer service.

Let’s Talk! 16.0: A solution that is as flexible as you are
If necessity is the mother of invention, the last year has provided all of us with many opportunities for creativity. A K12 Insight, it has challen...

Customer Service Benchmarks: 3 Every School District Should Monitor
You can't improve what you don't measure. But if you really want to know how your district is performing on customer service, you need to compare m...

Essential KPIs for Schools: 5 Must-Have Customer Service Metrics
Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...

Overlooked Words in K-12 Education: The Essentials
As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service. The phrase cu...

COVID's Impact on Schools: 3 Transformations and How to Respond
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed – and not ...

The Top Challenge for Teachers & Staff During COVID? Time Shortage.
New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’ The list of challenges related to C...

Let’s Talk! Assistant Launch: Introducing a K-12 District-Focused Chatbot
If there’s one thing families and school district employees don’t have enough of this year, it’s time. Parents, students, teachers, and others have...