Let's Talk!: 69

Happy African American customer
Blog 3 minutes | October 24, 2022

How Fort Worth ISD has built a community rooted in trust

Fort Worth Independent School District uses Let’s Talk to communicate with stakeholders.

A man sits at his computer, learning how to improve IT customer service.
Blog 3 minutes | September 8, 2021

Overwhelmed with inquiries? Here’s how to free up your staff.

4 practical strategies for driving staff productivity amid an influx of inbound communications

Excited young boy waiting in line after getting off the bus
Blog 3 minutes | August 5, 2021

Customer service with a focus on equitable access for all

This law explains the importance of customer service and the obligations of companies involved in the provision of customer service.

flexible as you are
Blog 3 minutes | June 14, 2021

Let’s Talk! 16.0: A solution that is as flexible as you are

If necessity is the mother of invention, the last year has provided all of us with many opportunities for creativity. A K12 Insight, it has challen...

3 customer service metrics to monitor Blog News Featured Image
Blog 3 minutes | May 12, 2021

Customer Service Benchmarks: 3 Every School District Should Monitor

You can't improve what you don't measure. But if you really want to know how your district is performing on customer service, you need to compare m...

customer service KPIs
Blog 3 minutes | April 15, 2021

Essential KPIs for Schools: 5 Must-Have Customer Service Metrics

Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...

Parent and child
Blog 3 minutes | April 7, 2021

Overlooked Words in K-12 Education: The Essentials

As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service. The phrase cu...

3 ways covid is retooling schools
Blog 3 minutes | February 22, 2021

COVID's Impact on Schools: 3 Transformations and How to Respond

A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed – and not ...

not enough time
Blog 3 minutes | February 12, 2021

The Top Challenge for Teachers & Staff During COVID? Time Shortage.

New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’ The list of challenges related to C...

Let’s Talk Assistant Launch
Blog 3 minutes | October 29, 2020

Let’s Talk! Assistant Launch: Introducing a K-12 District-Focused Chatbot

If there’s one thing families and school district employees don’t have enough of this year, it’s time. Parents, students, teachers, and others have...