K-12 customer experience: 7
Missing Elements in PD: Top Stories of 2019
Our number 1 story of 2019 highlights a key element missing from most K-12 professional development: a focus on customer experience. “Practice make...
Improving Let's Talk!: Seeking Your Feedback
Our team has been hard at work on our latest Let’s Talk! release – Version 13.5. Every feature in this release was inspired by the feedback w...
Superior K-12 Customer Experience: Essential Elements
What does "superior customer service" mean? And how can school districts ensure they're delivering it every day? Our National Reports on Customer S...
K-12 Customer Experience Evaluation: Discovering Insights with Let’s Talk!
Of all the findings from K12 Insight’s new national State of K-12 Customer Experience Report, one thing in particular stands out to me. While a vas...
Building Community Trust: 4 Strategies for Schools
There is no single definition of school success. Though our minds tend to conjure an iconic image. You know the one—engaged student sitting attenti...
Recognizing a Poor Customer Experience: 3 Signs in Schools
I’ve been around enough K-12 schools as an educator and researcher to get a sense of what school leaders worry about most. There are the day-to-day...
Building Trust in Schools: Prioritizing Leadership Confidence
“For many, trust is intangible, ethereal, unquantifiable. If it remains that way, then people don’t know how to get their arms around it or how to ...