Customer Service: 53
Caring for Schools: Bridging the Gap Between Intent and Perception
People don’t care what you know until they know that you care. That might sound like just a cute bumper sticker about life, but the sentiment is j...
COVID's Impact on Schools: 3 Transformations and How to Respond
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed – and not ...
Boost Your Team’s Customer Service Abilities
Maya Angelou put it best when she said, “…people will forget what you said, people will forget what you did, but people will never forget how...
The Top Challenge for Teachers & Staff During COVID? Time Shortage.
New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’ The list of challenges related to C...
Let’s Talk! Assistant Launch: Introducing a K-12 District-Focused Chatbot
If there’s one thing families and school district employees don’t have enough of this year, it’s time. Parents, students, teachers, and others have...
Superior K-12 Customer Experience: Essential Elements
What does "superior customer service" mean? And how can school districts ensure they're delivering it every day? Our National Reports on Customer S...
Taking Your Strategic Plan from Good to Great: Essential Steps
“Every child. Every chance. Every day.” That’s the focus the School District of Osceola County, Fla. adopted this school year to ensure every stude...
Giving Thanks in the 2019 CODiEs: Recognizing Contributions
I’ve never been a big fan of awards shows. I’m the kind of guy who falls asleep during the Oscars. If I had a choice between the Grammys and RHONJ ...
Enhance School Customer Service by Supporting Frontline Staff
Meet rising expectations and transform your school customer service with expert-led professional development.
Exceptional School Experience: Infographic on 10 Cultivation Ways
The end of the school year means different things to different people. For students, it’s often a time to review and, hopefully, to relax. Teachers...