Customer Service: 53

Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...

The journey to delivering superior customer service in your district is one of continuous improvement. Implementing software, tracking metrics, and...

As Chief Customer Officer at K12 Insight, I’ve watched hundreds of districts walk the journey to delivering superior customer service — and I’ve le...

Successful change management takes time and careful, strategic planning. Through their Rebuilding Stronger plan, IPS has proven extensive change is...

Transforming districtwide customer service requires more than just software. Here are six things to plan for when launching a customer service stra...

The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...

How to develop your district’s customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensiv...

The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...

Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...

Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...