customer service in schools: 33

Take a look at most any school district strategic plan and you’ll likely find a reference–if not an entire section–devoted to improving...

NSBA 2019 is finally here! We can’t wait to meet school board members and district leaders from across the country at this weekend’s annual confer...

When it comes to providing a strong school customer experience, it’s all about exceeding expectations. Making sure your team is on the same page i...

What’s the best customer experience you’ve ever had? Maybe it was a pleasant phone interaction, a quick and smooth resolution to an issue, or an un...

As TrustED continues its month-long look at customer experience in schools, we examine the effect that strong relationships among students, parents...

It’s hard to believe that 2018 is almost over. But here we are, with the holidays and a new year fast approaching. This time of year is always a go...

For school leaders, securing and maintaining funding for important building projects or learning initiatives is an ongoing, pervasive concern, espe...

For many school leaders, it should come as no surprise: competition has come to K-12 schools. The expansion of choice-friendly state and federal p...

When parents drop their kids off at the bus stop each morning, they want to be assured of two things: 1) Their kids are safe and 2) They get to and...

When you work in a K-12 school, you are always accountable, in some way, to the community you serve. This is true in the political sense–comm...